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Glossaryglossary
Account HealthThe Seller Central area where Amazon surfaces many account-level policy, performance, and risk signals.
Glossaryglossary
Seller CentralThe dashboard Amazon sellers use to manage account data, listings, inventory, orders, payments, cases, and notifications.
Glossaryglossary
Performance NotificationA seller-facing notice that often contains the controlling issue, requested action, and response route.
Glossaryglossary
Plan of ActionA structured seller response that usually explains what happened, what was corrected, and what controls should prevent recurrence.
Glossaryglossary
Related AccountA separate seller account Amazon may believe is connected through ownership, access, devices, addresses, payment details, tax data, or operational control.
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Funds HoldA restriction or reserve that prevents normal disbursement of seller funds.
Glossaryglossary
Listing DeactivationA product offer or ASIN is restricted, suppressed, removed, or otherwise blocked from normal selling.
Glossaryglossary
Order Defect RateODR, or Order Defect Rate, is a performance metric connected to negative feedback, A-to-z claims, and chargebacks.
Glossaryglossary
Late Shipment RateA seller-fulfilled performance metric tied to orders confirmed after the expected ship date.
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Restricted ProductA product Amazon may prohibit, gate, require documentation for, or restrict because of product type, claim, category, or compliance risk.
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Inauthentic ComplaintA notice or complaint where Amazon questions product authenticity, sourcing, invoice fit, supplier credibility, or product condition.